Business Process Improvement (23)
WillowTree is pleased to announce its new partnership with Interfacing Technologies, a BPM solutions provider. Following an evaluation of other leading BPM software, WillowTree selected Interfacing's Enterprise Process Center®(EPC) as the enabling technology for a client project in the Environmental Services industry. "We were very selective when we evaluated these tools because any software that we leave with a client creates a direct tie-back to our firm," explains Kathryn Douglass, Managing Partner at WillowTree. "We chose the EPC because, not only does it meet the client requirements, but we felt that it represents us well and will serve as a positive reminder of the engagement."
During the upcoming Rocky Mountain Performance Excellence (RMPEx) Forum, a number of these best-in-class organizations will share their stories, insights, and lessons learned. These organizations have been previously recognized at the national level via the Baldrige National Quality Award program and/or at the regional level via the CPEx Award program.
CPEx, the Colorado Performance Excellence program, was fashioned after the Baldrige National Quality Award program, and is celebrating its tenth anniversary.
Will Lean Six Sigma Initiatives and Training Make Your People More Productive?
Process Optimization is big business these days. It seems that everyone is thinking about Six Sigma or Lean Initiatives, both in the commercial and public sectors. Lean Six Sigma Training is widely utilized as a way to get quick results. As a process optimization and operational enhancement program, Lean Six Sigma is designed to effectively improve organizational output. From increasing production to precise waste removal, this highly popular program has helped numerous companies achieve dramatic results. Whether it’s tackling costly delays or increasing efficiency, Lean Six Sigma ensures timely and productive results for all your employees and operational processes. In order to reap the benefits of this popular program, you need the services of Lean Six Sigma experts and Lean Trainers. The key to longevity and success is to develop an overarching program within which Lean Six Sigma Training and projects can be implemented.
WillowTree Advisors Approved Provider of Lean Consulting Services to the Federal Government
DENVER (October 28, 2011) – Next month WillowTree Advisors (WTA), a business and change management consulting firm, will begin providing business transformation and Lean consulting services to the Federal Government with recent approval from the General Services Administration (GSA) under the MOBIS Schedule, SIN 874.1, contract number GS-10F-0002Y.
Today’s economic and political pressures have pushed governments to do more with less. Lean Government methodology enables agencies and public entities to do more with the resources they have and provide better services to their stakeholders and constituents.
“The application of Lean techniques to business processes can save time, reduce waste and eliminate costs – while improving customer and employee satisfaction,” said Kathryn Douglass, WillowTree Advisor managing partner. “This opportunity is an excellent way for the Federal Government to optimize its operations and focus on the customers and stakeholders it is serving.”
Six Sigma and Lean Training: For Manufacturing and Beyond
Lean and Six Sigma are two efficiency techniques that came to prominence because of the positive impact they can have on a business’ manufacturing process. This leads some business leaders in non-manufacturing industries to question the applicability of Lean and Six Sigma methods for their specific business. However, management teams who overlook the positive potential of Lean Six Sigma training may be costing their companies time and money. This article will explore the importance of these techniques and how they might already apply to the needs of your business.
Lean approaches call on business leaders to closely analyze their company’s processes and attempt to cut out any unnecessary steps or movements. Some of the common results of this process include a reduction in inventory or quicker turnaround times. Regardless of what product or service you are selling, issues of waste and inventory do have a distinct impact on your bottom line. Lean Training will show you how to map out your workflows, identify waste, and initiative improvements.
Six Sigma is also a method of analysis designed to promote efficiency. These approaches are rooted in statistics and allow for an unbiased and logical look at the production activities of your business. Because of this statistical focus, Six Sigma most commonly offers up results that are performance-based and focused on reducing your costs. Effective Lean Six Sigma training will help you identify and use the best techniques for calculating different measures of efficiency that apply beyond the manufacturing industry.
"Lean" seems to be everywhere. What started as Western manufacturers emulating Toyota's unique production methods has now been implemented in every industry from healthcare to the public sector. There is Lean Accounting, Lean Sigma, Lean Service – I’ve even seen ‘Value-Based Lean Six Sigma (VBLSS) teams – now there’s a mouthful! The tools springing from this "methodology" are point-effective. By that I mean that the tools are effective at solving a single problem, but unless the underlying philosophy is embraced, the result will be limited to that issue, that point.
What's missing is a Lean Mindset. We run around the operation as hammers, seeing nails everywhere. Instead, we need to give voice to our inner engineer, and our inner leadership guru. Engineers stake their careers on analyzing problems and designing solutions, and the leadership gurus facilitate change in an organization. If we, as operators, supervisors, managers, and executives have a common approach to our work and our work environment, we think not of 'change', but 'improvement'. We also think of improvement as global - if my job gets easier, but my internal customer's or supplier's job gets harder, it may or may not be the right move, depending on the overall cycle time, transparency, and quality.
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Closing the Loop in your Methodology
Whether adhering to the tenets of Lean Manufacturing, Six Sigma, Demand Flow Technology, or Theory of Constraints, improvement initiatives need to have a feedback mechanism. Academics tell us that there are four management functions: planning, organizing, leading and controlling. At the nexus of leading and controlling lies continuous improvement. To lead the organization to the next level of performance presumes that one understands current performance and has the tools – the levers to push – that will change the current process. Understanding and changing the process is control. To control a system is to manage it long term, and to accomplish this, feedback is necessary.
WillowTree Advisors Provider of Business Transformation Services
Employing Lean and Six Sigma techniques, WillowTree offers a way to rapidly assess any back office operation (e.g. IT, HR, F&A, procurement, customer service and sales) and identify improvements that will make the organization more effective and efficient.
“If your organization is feeling sluggish, needs to get rid of redundant processes or has disengaged employees, it’s time to make a change,” said Kathryn Douglass, WillowTree Advisor managing partner. “All businesses need to take a look at their operations on a regular basis to determine if improvements need to be made, technologies need to be updated and organizations and delivery models reviewed and adjusted.”
The WillowTree Advisors team addresses business needs, eliminates waste and creates swift business value and change. They help organizations lead a successful transformation by linking refreshed activities to the business strategy, transforming approaches for customized environment, and developing an overall approach to managing change in the workplace.
“The application of Lean techniques to business processes can save time, reduce waste and eliminate costs – while improving customer and employee satisfaction,” said Douglass.