Can Lean Six Sigma Work for Healthcare?
Lean Six Sigma initiatives within the healthcare industry are fast becoming a major focus. This has to do with the simple fact that Lean Six Sigma efforts ultimately help to increase productivity while simultaneously decreasing waste and idle time. In the healthcare industry where costs are constantly rising and pressure to perform increases daily, the implementation of Lean Six Sigma initiatives can save companies millions of dollars.
This translates to not only more savings and better profit margins for companies, but in the healthcare industry, where the patient is the customer, patient outcomes are much better in a lean, optimized environment. When a company can accomplish more with less while maintaining a positive patient and client relationship, the value of Lean Six Sigma initiatives skyrocket. This can result in saves lives and gives hospitals, clinics, and offices the edge they need to perform well and profit in a tough economic environment. This also translates to more effective use of research and development funds when inefficiencies and inadequacies are eliminated through the implementation of Lean processes within the organization.
Pay Me Now or Pay Me Later…
How much work is involved in the review and evaluation of outsourcing proposals? The amount of work you will have to do on the proposal evaluation is inversely proportional to the amount of work you put in on the development of your outsourcing requirements. This may sound a little counterintuitive, but let me explain.
For example, if you write a high level set of requirements, you might think that the proposals would be easier to review than if you write and must review detailed requirements and solutions. In a way, you would be correct. If you write high-level requirements, the proposal review will probably be somewhat easy, because the responses will probably be a bit vague and generic. If the service provider team doesn’t understand your exact requirements, they may try to cover the waterfront to ensure that they are not eliminated. There will be plenty of marketing materials and handy information on capabilities and service offerings, but little that is specific to your needs.
During the upcoming Rocky Mountain Performance Excellence (RMPEx) Forum, a number of these best-in-class organizations will share their stories, insights, and lessons learned. These organizations have been previously recognized at the national level via the Baldrige National Quality Award program and/or at the regional level via the CPEx Award program.
CPEx, the Colorado Performance Excellence program, was fashioned after the Baldrige National Quality Award program, and is celebrating its tenth anniversary.