I spoke with Sean after the meeting and told him that I often consulted with clients who insisted on keeping their outsourcing activities "top secret". Certainly, the possibility of outsourcing is bound to be disruptive to the employees, with the fear and uncertainty it brings. Particularly in this difficult business environment, employees are very concerned about their jobs and an outsourcing transaction could mean that they could become unemployed as a result.
I have seen many outsourcing projects and a number of different ways of dealing with employee communications. The most successful seemed to be the ones where the employees were informed and understood the ramifications of outsourcing, and were given clear options and opportunities. The level and frequency of the communications were carefully planned and employee involvement was high.
I would be interested in hearing your thoughts on this topic. As a leader, what do you think works? As an employee, what is your preference?
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